Five Lessons From United Airlines About Handling A Customer Experience Gone Bad
Apr 13 - Forbes
Unless you live under a rock, you are most likely aware of United Airlines most recent misstep. A passenger who had boarded a plane was involuntarily bumped, asked to leave his seat and then was forcibly removed. Refer to a CNN report on Flight #3411.
The incident involving passenger Dr. David Dao has gone viral. There is public outcry and protests have begun.
There are five lessons we all can learn from this customer experience gone horribly bad.
1. There is a reason behind...
The incident involving passenger Dr. David Dao has gone viral. There is public outcry and protests have begun.
There are five lessons we all can learn from this customer experience gone horribly bad.
1. There is a reason behind...